Want higher CSAT scores? Our Avatar solution will prepare your agents to be customer ready in half the time. The immediate feeback and performance assessment feature will eliminate the need to spend countless hours listening to phone calls and evaluating staff.
Here is how Avatar works!
In this example, the agent is training against a simulated customer calling to book a train reservation. Once the agent has completed the call, they performance is immediately assessed and feedback provided. Each scenario can be customized to your business and assessment tailored to your metrics to gauge performance.
Our training platform services help you move your training approach to the cloud with confidence. We offer a range of services to support clients getting the most out of the simulated training experience and can simulate any scenario to support new joiners or experienced staff with upskilling on new product.
To build AI solutions, we are well-versed in advanced machine learning techniques such as deep learning, natural language processing, and computer vision. Our AI/ML design and implementation services helps you build a scalable and reliable experiences that will help you achieve your training objectives.
Our security team protects your data from cyber threats and data breaches. We provide comprehensive security monitoring, threat detection, and response services to ensure you are protected from the latest threats.
Our platform support services help you maximize the value of your technology investments. We offer a range of services, including end-user training and technical support to help you get the most from your training platform.
Please reach us at info@datah2o.com if you cannot find an answer to your question.
Yes, the scenarios can be tailored to support different types of interactions with customers.
Yes, Avatar can support any language and accent supported by Google Translate.
Yes, Avatar provides the ability to customize the scenarios, personality, solutions, and assessment to simulate your business and customer interaction experience.
Yes, Avatar support contact center Agent training, HR, Sales, and any interactions where a one on one conversation is occuring.
datah2o Ltd.
6 Vale Road, Tunbridge Wells, TN1 1BP, United Kingdom